Frequently Asked Questions

General

How do they work?

Vessis are 100% waterproof, sand proof, snow and slush proof, as well as wind proof - and it’s not a coating!

Through research and hard work, we were able to develop a proprietary waterproofing technology called Dyma-tex. A special knit made with millions of teeny, tiny holes in the membrane layer allowing for water in vapour form (sweat) and heat to pass through while keeping water molecules (which are too large to pass) from seeping into your Vessis.

This means the element-proofing will last the lifespan of your shoes - so, puddles beware!

Where can I buy Vessis?

You can shop for Vessis online, directly on the website you're on!

We don't currently work with any third party resellers, although we do have the occasional pop-up where you can see the shoes in action. Keep an eye on our Instagram, Twitter and Facebook for info, or sign up for our newsletter at the bottom of this page.

Are Vessis eco-friendly?

Typical manufacturing processes consume large amounts of energy, water and material trim through processing, dyeing textiles, and cutting. Sometimes animal products are used in raw materials such as glue or accessories which makes the process even less sustainable to the environment.

At Vessi, we wanted to change that.

We recognize the impact that our industry has on the planet. That's why we've developed mindful manufacturing practices to reflect our values. Vessis are 100% Vegan, with each pair made with 30% less water, 600% less energy consumption, and less material trim waste by 97% in comparison to conventional practices.

And last but not least, we developed our waterproof layer "Dyma-Tex" which is a membrane made from polyurethane with millions of pores small enough to prevent water molecules from entering, and large enough to allow heat and moisture from our feet to escape. This means we achieve a lifelong waterproofing quality without a harmful chemical or coating.

We care about our planet and aim to help reduce the carbon footprint left by our industry, one shoe at a time.

Where are Vessis made?

Vessis are designed in Vancouver, Canada and manufactured in Taiwan.

Are Vessis good for travel?

Definitely!—Vessis are the perfect travel shoes to take along your globetrotting adventures.

They're extremely lightweight, ultra comfortable, and easy to style. Oh, did we mention they're also 100% element proof so you don't have to worry about the rain, snow, mud, slush, drinks at the bar, or sand on the beach?

We'd love to see what kind of things and your Vessis get up to, so be sure to give us a shout on social @vessifootwear so we can feature you on our page!

Payments

What type of payment methods do you accept?

We accept all major credit cards such as:

  • Visa
  • Visa Gift Cards
  • MasterCard
  • MasterCard Gift Card
  • American Express

We also accept GooglePay, PayPal and Quadpay (this option is for US customers only).

Can I mix and match payment methods?

Unfortunately, our system is not able to support that at this time.

Can I combine promotional codes?

Promotional codes can't be combined with each other at this time. This includes, but is not limited to: first time purchase offers, back in stock offers, as well seasonal promotional offers.

We do have some good news, however! If you’re paying with a store credit or gift card, you can still use an applicable promotional code.

Enjoy your new Vessis!

My discount code didn’t work during check out/ I forgot to apply my discount code?

No fear, the Vessi team is here! Just send us a quick message to support@vessifootwear.com and we’ll do our best to help you out.

How do I get my refund?

Once your Vessis have arrived back at our warehouse, and have been inspected and approved, we will issue your refund right away.

We will process this back onto your original payment method, as we’re unable to refund on any other platform than the one you entered during check out.

Keep in mind that it can take your financial institution 7-14 business days to post this back onto your online banking statement.

*For more information about returns, search for the returns section of this FAQ page!

Quadpay - Payment Plans (US only)

Good news! You no longer have to wait until your next paycheck to get your hands on some brand new Vessis.

We’ve partnered with QuadPay, a third party payment plan platform, to offer customers the ability to break down their purchase into 4 bi-weekly, interest-free installments. QuadPay is completely secure and only available for US customers at this time.

For the initial sign up, you'll only need to provide your date of birth, mobile number, and either a debit or credit card. After that, and for all future orders you just need to enter that same mobile number to make any new purchases. To use Quadpay, simply select that payment option at checkout.


Late Fees

Keep in mind that while Quadpay doesn't have any extra fees, they do charge a $7 fee for late payments. They also charge an additional $7, one-time late fee, the first time an installment is 7 days past due.

Also helpful to know, is that said late fee can be waived if an installment is paid within 24 hours of the date it was due.

Have more questions? Here are some helpful QuadPay links below:

Customer Portal
https://customer.quadpay.com/

Help Center
https://help.quadpay.com/hc/en-us

Support Request Form
https://help.quadpay.com/hc/en-us/requests/new

Do you have a payment plan for Canada?

Unfortunately, not at this time. But we’re actively working on changing that in the near future!

Shipping & Tracking

Where do you ship to?

Here's a full list of countries we currently ship to:

  • Canada (head to www.vessifootwear.ca!) 
  • United States
  • Australia
  • New Zealand
  • Japan
  • Taiwan
  • South Korea
  • Singapore

Our goal is to be able to offer Vessi across the world! Send us an email at: support@vessifootwear.com to tell us where we should go next ✈️!

How much does shipping cost?

Canada

  • Orders under $35 (before tax) - Standard shipping of $2
  • Orders over $35 (before tax) - Standard shipping of $0

North America/International

  • Orders under $35 (before taxes) - Standard shipping of $5-$8
  • Orders over $35 (before taxes) - Standard shipping of $0

*For expedited shipping costs, please refer to the checkout page in your shopping cart. Additional taxes may apply to these amounts.

How does shipping work?

Once your order is placed, it will be processed by one of our warehouses in Chicago, IL or Richmond, BC. This can take anywhere from 1 to 2 business days, not including weekends or Canadian/US holidays.

From there it will be picked up by the shipping company assigned to your order, and your Vessis will begin making their way to their new home. The exact delivery time from this point will vary depending on your location, and the delivery option you selected. For more information on this please refer to the “How long does shipping take?” question in this FAQ section.

Once your order officially ships you’ll receive an automated email letting you know they’re on the way, as well as a tracking number you can use to follow along. Keep in mind that tracking numbers can take a day or two to activate once scanned into the courrier’s system, so you might not see any movement right away.

Last step is to wait eagerly by the door for the mail to arrive - but that’s the best part! Good luck to you and your new Vessis, we know it’ll be love at first sight.

How long does shipping take?

All orders take 1-2 business days for processing. Once this step is completed your order will ship from one of our warehouses in Chicago, IL or Richmond, BC. The automated shipment notification you will receive at that point will include a tracking number for you to follow your Vessis as they make their way to their new home.

For our North American customers, we ship across both Canada and The United States (including Hawaii, Puerto Rico, and Alaska). Your order will arrive within 2-9 business days once picked up from our warehouse, depending on your location.

For orders outside of North America, your order will arrive between 7-14 business days once picked up from our warehouse, depending on your exact shipping location.

*Please note that both processing and shipping times are based on an estimated average, and are subject to change.

Do you offer express shipping?

Yes, we do! Simply select the 'Express Shipping' option at checkout, and get ready to receive your new Vessis within 3 business days after shipment (not including weekends or Canadian/US holidays).

Remember that delivery times don't include processing however, which can take 1-2 business days more.

*We do our best to provide the most accurate shipping estimates possible. However, estimated shipping times are not guaranteed, and may vary due to high volumes of orders, unforeseen delays on the couriers, and busy holiday seasons.

When will I get my tracking number?

For North American orders, you'll receive a shipment confirmation email with your tracking number within 1 to 2 business days after your order is placed.

For International orders, please allow up to 5 business days to receive your tracking number.

Once that tracking number arrives in your inbox, it can take up to 2 business days to activate in the carrier’s system so you might not see movement on it right away.

*Business days do not include weekends or Canadian/US Holidays.

Product Information (Shoe Collections)

Are Vessis Vegan?

Vessis are 100% vegan and creature-free 🌱.

We use water-based adhesives for glue, and our leather and suede are engineered. No animal products found in the places you can see and none in the places you can't!

Are Vessis slip resistant?

Vessis are made with 4-way traction, providing the necessary slip-resistance you need for most activities.

It would be incredibly hard to do the moonwalk in them—but we still ask that you take extra caution for icy or greasy surfaces!

Can I swim in my Vessis?

Vessis are not for swimming. While they are 100% waterproof, this is only up to the ankle opening - so choose your puddles wisely!

That said, if water did get inside for whatever reason just let your shoes dry in a well ventilated area and they'll be good for the next rainy day in no time.

Can I run in my Vessis?

Vessis were designed as a casual lifestyle shoe for lightly active use. Short, light jogs are a-okay; and Vessis are great for easy non technical hikes!

But for higher intensity runs, we'd recommend a proper running shoe 😃. 

Are the insoles removable?

Yes, they are!—Vessi's insoles are removable to fit custom insoles and orthotics, allowing you to maximize comfort and support to your liking.

Wearing Vessis without insoles can also free up some space, too. You can use thicker insoles to make up any extra wiggle room as well.

What is the grip like on Vessis?

We’ll break this one down by style for easier information access:

Cityscapes

Our firstborn design; Cityscapes have a three-zone rubber tread designed for lightness and grip for both the city, and light adventures. Rain and mud aren't an issue, but avoid dashing through excessively slippery surfaces!

Everyday Sneaker & Everyday Slip-on

Our new collections have an added two-zone rubber herringbone tread design to increase frontal grip as well as side-to-side traction on wet surfaces. The unique pattern is used to channel water through these zones, and away from the shoe so you can continue stomping through puddles with no fear!

How are the styles different?

Great question! While all 3 styles come with our patented Dyma-tex technology - 100% element proof, breathable, and stretchy - each collection offers a slightly different feel, fit and type of wear.

The Cityscape

Walk the city or escape to your adventure. The lightest, and fully waterproof, sneaker out there with a minimalist design that seamlessly transitions you from work to play. Designed with a tapered and slim silhouette.

The Everyday Sneaker

Your everyday go-to. Anything you want to do, whenever you’re in the mood for it. Lace-up for high mobility or let it hang when you want to kick back. Created with a chunkier midsole for additional lateral support, and a higher laces cage for additional foot bridge support.

The Everyday Slip-on

Easy on, easy off. For those days you’re feeling extra cozy. We threw out the laces to get you out the door quicker. Super lightweight, and great for packing into your carry-on!

Which Vessis have the strongest arch support?

While all Vessis have a relatively low arch support, our Everyday and Everyday Slip On collections offer the strongest boost in that area!

These styles would be best suited for those that require extra help in that department, and those Vessi lovers who would like to wear their shoes for longer periods of time - or during more active activities.

What if I have a latex allergy?

If you have a latex allergy, Vessis might not be the right shoe for you.

The midsoles are made out of lightweight EVA, and the outsole is made of rubber. There is a chance that you would have similar reactions to the rubber material.

Is there a difference between the Men and Women's sizes?

Vessis are unisex, and designed for everyone equally!

Men sizes are 1-2 mm wider than the women's sizes. For ladies looking for a wider fit, we recommend choosing a men's size for a more comfortable feel.

To find your size equivalent in the Men's collection, simply go one size down from your usual women's size. For example, a W9 would be a M8!

A little confused? We’re here to help. Send us a message to support@vessifootwear.com and we’ll give you a hand finding the right size for you.

Are Vessis safe to use around the swimming pool?

Yes, but be careful!

Your Vessis can handle a little splash from the pool, but try not to soak them in chlorinated or salt water for too long. The chemicals in the water might alter the Dyma-tex knit membrane, causing your Vessis to lose its superpowers (and their warranty).

If you do happen to get chlorine or salt water on them, run them under warm water and use a non-solvent based detergent to clean them.

How do I prolong the life of my Vessis?

Need some handy tips for keeping your Vessis in tip-top shape?

If you live someplace that salts their roads regularly because of snow, for example, be sure to rinse your Vessis on the regular since the salt can erode the soles of your shoes.

When removing your shoes, be mindful of taking them off with your hands rather than kicking them off with your feet.

Some colours look the same, what’s the difference?

Same, but different! Most of the colours you see on the product pages are pretty easy to differentiate, but there are some that might be a little confusing. We’ll break it down:

  • Midnight Black: From our Cityscape and Everyday collections. Available with both a white sole (our core colour way), or an off-white sole (our limited edition colour way). This shade is made with a two way knit for a more uniform shade and darker tone.
  • Moonlight Black: From our Everyday collection, and currently only available with a white sole (limited edition colour way). Created with a three way knit, allowing for a more heathered shade and lighter tone.
  • Storm Black: From our Cityscape line. Available with just a white sole, and part of our core colour way. This shade is also a three way, heathered hue which means a lighter tone as well.
  • All Black: Our darkest dark, from our Everyday collection and only available with a black sole. Also a two tone knit, which means a uniform and dark shade.
  • Pearl White: The Pearl Whites are our original all white Everyday Sneaker with a two toned pattern knit.
  • Cloud White: The Cloud Whites have a finer, tri toned heather blend knit compared to the Pearl White's two toned pattern knit. The tri blend knit is easy to clean, but all white styles require extra TLC to keep them looking fresh!

Product Information (Accessories Collections)

What sizes does the cap come in?

Our All Weather cap is offered in one size, for adults. It’s adjustable to fit heads circumferences ranging from 50 cm to 62 cm.

We currently don't have kids sized caps - but follow us on social media or subscribe to our newsletter to be the first to know once we do!

How should I clean the cap?

Our All Weather cap is not machine washable as the brim may get damaged or warped in the wash.

To clean your cap, we recommend hand washing with warm water and some detergent, then leaving it to dry in a well-ventilated area - and you're all set!

What sizes do the laces come in?

Check out our helpful chart below:

Laces Sizing Guide

Can I mix and match the colours of the laces?

At the moment, we’re only offering the lace colours in their preset packs shown online.

What's the difference between Everyday and Cityscape laces?

Cityscape and Everyday shoes have different lace lengths. The lengths are tailored to fit your Vessi style, so make sure you pick the right one to ensure the right fit!

If you need help picking a size, just send us an e-mail to support@vessifootwear.com and we would be more than happy to help you out!

Sizing & Shoe Care

What size should I order?

Vessis fit true to size! Go with your most common US sneaker size, or your next most common size.

Full Size

  • Size 7? You're a size 7 in Vessis.
  • Size 10? You're a size 10 in Vessis.

Half Size

  • Size 7.5? You're a size 8 in Vessis.
  • Between a size 7.5 and 8? You're a size 8 in Vessis.
  • Between a size 8 and 8.5? You're also a size 8 in Vessis.

Keep in mind that each person might like wearing their shoes a little looser, or tighter. This chart is a generalization and might not apply to you. Reach out to us if you want to double check what’ll work best for you - support@vessifootwear.com.

What if they're too tight?

Don't worry if you're finding them slightly tight when you first wear them, we designed them to contour to the shape of your foot. After a few days of wearing it, your Vessis should have adapted to you for a personalized fit.

You can wear them without the insoles for a few days to break them in if you’d like, for added wiggle room!

I have wide feet. Can I fit in Vessis?

Vessi's fit a lot like a sock! They hug and stretch around your foot to adapt to your unique shape with use. While we don’t offer wider sizes at this time, the upper knit is very adaptable to wide feet.

Keep in mind that while our styles are unisex, the men’s sizes are wider with a bigger opening. This means that if you generally wear female shoes in wide fits, picking a smaller size from the men’s line may work since you’d get the room without adding extra length.

Just be sure to go one size down from your women's size to find your perfect fit. For example, a wide W8 would be a M7!

Let us know if you have any questions about this - we’re here to help!

What is the arch support like?

Vessis start with fairly low arch support to accommodate as many feet as possible!

Our insoles add additional cushion and support while our actual midsole is soft yet durable, made out of lightweight EVA.

The insoles are removable to allow you the most customizable fit — feel free to add extra support through special insoles or custom orthotics!

What is the heel-to-toe drop?

The Everyday and Slip-On collections have a heel-to-toe drop of 0.9cm. The Cityscape collection has a drop of 0.8cm.

How do I clean my Vessis?

You can clean your Vessis easily using a water-based soap, or clear detergent (the ones with yellow hues to them can stain your white sole). We recommend using Dr. Bronner's Pure-Castile Soaps!

Simply run your shoes under warm water, then scrub them with a soft sponge. When you're done, rinse them off and let them dry in a well-ventilated area—your Vessis will be good as new!

*Please do not use the washing machine! This could damage the membrane and void the waterproofing feature as well as your warranty.

We also made a very handy video to show you how we like to clean our Vessis. Watch to follow along!

How do I dry my Vessis?

Let them dry in a well-ventilated area.

*Do not dry with direct heat! This means no hair dryer, steamer, or drying machine.

How do I store my Vessis?

Store your Vessis in a well-ventilated area. By storing them with proper care, your shoes will stay fresh and functional for a longer period of time.

Returns & Exchanges

Covid-19 Return/Exchange Policy?

In order to facilitate returns and exchanges given the Corona virus situation at hand, we're extending our return and exchange policy from 60 days to 90 days.

Please keep in mind this is only applicable to orders placed after March 1st, 2020. We ask that you make sure your shoes are still:

  • In unworn, not stained, altered, or damaged condition.
  • In their original shoebox. Damaged packaging will incur an additional $5 restocking fee. Please do not tape or write on the box.
  • Gift cards and items marked as Final Sale are non-refundable.
  • Orders from countries outside North America will be responsible for any additional shipping and duty fees.

If you have placed an order before this date and are needing an extension due to difficulty returning your Vessis, please reach out to our Customer Care team at support@vessifootwear.com so we can look into this and help you out! 

What is your return/exchange policy?

Free returns in North America. Woot-woot!

We're happy to accept returns that are in brand new, original condition packed in their original boxes as well as within 90 days of their delivery date—we'll pay for shipping!

Final Sale Items

Final Sale items, such as our All Weather cap, are non-refundable. However, you can exchange your item for up to 90 days after delivery. For refunds in this case, they will be issued in store credit.

Please note that after an exchange is made, the order will become a final sale. This means that any further requests will only be eligible for additional exchanges or full store credit - no cash back.

Looking for the fine print?

  • Returns that are worn, stained, altered, or damaged will not be accepted.
  • Requests submitted after a 90-day period will not be accepted.
  • Returns without original shoebox or damaged packaging will incur an additional $5 restocking fee. Please do not tape or write on the box.
  • Gift cards and items marked as Final Sale are non-refundable.
  • Orders from countries outside North America will be responsible for any additional shipping and duty fees.

*Our All Weather cap is a non-refundable item, and lace packs are not eligible for refunds or exchanges.

Final Sale Items

For shoes purchased during our sales events, they will be automatically considered a Final Sale item. This means that if you bought your Vessis during a major sales event at a discounted price, it’s considered a Final Sale.

All shoes and accessories purchased that are marked Final Sale will be non-refundable. They will be eligible for exchanges or refunds in store credit only.

Your store credit will not expire! You can save it until you're ready to make another purchase. The credit can also be used on pre-order items or any future releases coming out soon.

If you have more questions, just shoot us a message at support@vessifootwear.com - we'll be happy to help!

How do I return/exchange my shoes?

Looking for another size, colour, or simply want to return them? You have 90 days from the day your order arrives to make an exchange or return!

We offer free exchanges and returns within North America. International shipping rates may apply.

Before sending back your shoes to us please make sure they’re:

  • Undamaged
  • Unaltered
  • In original box

To initiate your return or exchange, you'll just need your order number and zip/postal code to make the request.

For Canadian orders: 
Canada Exchange Form

For US/International orders:
US/International Exchange Form

Once we receive your request, we'll be in touch as soon as possible!

*Please note that after an exchange is made, the order will become a Final Sale. Any further requests will only be eligible for additional exchanges or refund in full store credit.

I've returned my Vessis. When will I get my exchange/refund?

North America (Canada and USA)

Once we receive your shoes back at our warehouse, we'll inspect the condition of your package. When its conditions are approved, we'll send your new pair right away or we’ll issue your refund - depending on the option you chose.

After your package arrives, please kindly allow 7-10 business days to process your returning item(s).

Outside North America (All others)

We recommend sending packages with tracking numbers so that you can see when your package arrives at our warehouse.

We are not responsible for returns not received if they were shipped without a tracking number.

Need some more help? We’re here for you, reach us at support@vessifootwear.com.

How do I cancel my order?

To cancel your order, please send an e-mail to support@vessifootwear.com so we can process that cancellation request for you asap.

**Please note that due to the quick nature of order fulfillments by our warehouse, there may be a chance that we will be unable to cancel your order**

Warranty Policy

Our 180-Day Guarantee.

We want you and your Vessis to be together forever. That's why we stand behind our quality and promise. All Vessis come with a 6-month warranty on any manufacturer defects.

Keep in mind that we don't cover issues caused by modifying, exposing your Vessis to harsh chemicals, or if the defect has been caused by excessive wear and tear.

That said, if you think your Vessis are acting up please don't hesitate to reach and let us know. We’re more than happy to reach out and see what we can do for you!

To start a warranty claim, we ask that you start by filling out this form.

Please kindly allow up to 14 days to process your claim once your completed form is received on our end.

**Vessi reserves the right to refuse any claims that do not meet our warranty policy requirements.**