FAQ

Shipping & Tracking

Where can I buy Vessis?

You can buy Vessis online at www.vessifootwear.com, and at the occasional pop-up!

We offer FREE SHIPPING for all listed countries, plus FREE RETURNS for our North American customers only.  

Here's a full list of countries we currently ship to:

  • Canada (head to www.vessifootwear.ca!) 
  • United States
  • Australia
  • New Zealand
  • Japan
  • Taiwan
  • South Korea
  • Singapore

Our goal is to be able to offer Vessi across the world! Send us an email at support@vessifootwear.com to tell us where we should go next!

How long does delivery take?

North America orders:

We offer free ground shipping across North America. Your order will arrive within 2-8 business days, depending on your location.

Orders outside of North America:

Your orders will arrive between 7-14 business days, depending on your location. 

*Please note that these times are based on an estimated average, and subject to change.

When will I get my tracking number?

For North America orders, you'll receive a confirmation email with your tracking number within 72 hours after your order is placed.

For International orders, please allow up to 5 business days to receive your tracking number.

Please allow up to 72 hours for your tracking number to update with the system.

 

Quadpay - Payment Plans

You can now buy Vessis using QuadPay’s payment platform to break down your purchase into 4 bi-weekly, interest-free installments! QuadPay is completely secure and only available for US customers at this time.

For initial sign up, you'll only need to provide your date of birth, mobile number, and either a debit or credit card.

After that, simply enter your mobile number to make a purchase. To use Quadpay, select this payment option at checkout.

Late Fees

While Quadpay doesn't have any extra fees, they charge a $7 late fee for late payments, as well as a $7 one-time late fee the first time an installment is 7 days past due.

The late fee can be waived if an installment is paid within 24 hours of the date it was due.

Here are some helpful QuadPay links below:

Customer Portal
https://customer.quadpay.com/

Help Center
https://help.quadpay.com/hc/en-us

Support Request Form
https://help.quadpay.com/hc/en-us/requests/new

Product Information

100% waterproof?

Yup - and it's not a coating!

We developed a patented knit material with an integrated layer that allows the sweat and heat escape so your feet can breathe, but still keep all the elements out. Puddles beware! 

How does it work?

With a million tiny holes in the membrane layer, water in vapour form (sweat) and heat can pass through the tiny holes but water molecules are too large to pass. This means the waterproofing will last the lifespan of your shoes... Unless of course you create a larger hole in the material!

 

Are Vessis Vegan?

Vessis are 100% vegan and creature-free 🌱

We use a water-based adhesives for glue and our leather and suede are engineered. No animal products found in the places you can see and none in the places you can't!

Are Vessis eco-friendly?

Typical manufacturing processes consume large amounts of energy, water and material trim through processing, dyeing textiles, and cutting. Some times animal products are used in places like the glue or accessories that make the process even less sustainable to the environment.

At Vessi, we wanted to change that.

We recognize the impact that our industry has on the planet. That's why we've developed mindful manufacturing practices to reflect our values. Each pair is made with 30% less water, 600% less energy consumption, and less material trim waste by 97% in comparison to conventional practices.

We care about our planet and we're here to help reduce the carbon footprint left by our industry, one shoe at a time.

Are Vessis slip resistant?

Vessis are made with 4-way traction, providing the necessary slip-resistance you'd need for most activities.

It would be incredibly hard to do the moonwalk in them—but we still ask that you take extra caution for icy or greasy surfaces!

Are Vessis good for travel?

Definitely!—Vessis are the perfect travel shoes to take with you anywhere.

They're extremely lightweight, ultra comfortable, and easy to match. Oh, did we mention they're also 100% element proof so you don't have to worry about the rain, snow, mud, slush, drinks at the bar, or sand on the beach? 

We'd love to see what kind of adventures you get up to! Be sure to give us a shout on social @vessifootwear so we can feature you on our page!

Can I swim in my Vessis?

Vessis are not for swimming. They are 100% waterproof up to the ankle opening, so choose your puddles wisely!

However, if water did get inside for whatever reason, just let your shoes dry in a well ventilated area and they'll be good to go again.

Are the insoles removable?

Yes they are!—Vessi's insoles are removable to fit custom insoles and orthotics, allowing you to maximize comfort and support to your liking.

Wearing Vessis without insoles can also free up some space, too. You can use thicker insoles to make up any extra wiggle room as well.

What if they're too tight?

Don't worry if you're finding them slightly tight when you first wear them, we designed them contour to the shape of your foot after a few days to wearing so you get a personalized fit. You can wear them without the insoles for a few days of breaking in your new Vessis to give you some extra wiggle room!

What is the grip like on Vessis?

Cityscapes 

Cityscapes have a three-zone rubber tread designed for lightness and grip in the city and light adventures. Rain and mud aren't an issue, but avoid dashing through slippery surfaces!

Everyday Sneaker & Everyday Slip-on

Our new collections will have a two-zone rubber herringbone tread design to increase frontal grip and side to side traction on wet surfaces. The unique pattern is used to channel water through the zones and away from the shoe so you can continue stomping through puddles!

Where are Vessis made?

Vessis are designed in Vancouver, Canada, and made in Taiwan.

How are the styles different?

While all 3 styles come with our patented Dyma-tex technology - 100% waterproof, breathable, and stretchy - each collection offers a slightly different feel, fit and type of wear. 

The Cityscape

Walk the city or escape to your adventure. The lightest fully waterproof sneaker out there with a minimalist design that seamlessly transitions you from work to play.

The Everyday

Your every day go to. Anything you want to do for whenever you’re in the mood for. Lace-up for high mobility or let it hang when you want to kick back.

The Everyday Slip-on

Easy on, easy off for those days you’re feeling extra cozy. We threw out the laces to get you out the door quicker.

What if I have a latex allergy?

If you have a latex allergy, we wouldn't recommend wearing Vessis.

The midsoles are made out of lightweight EVA, and the outsole is made of rubber. There is a chance that you would have similar reactions to the rubber material.

Return & Exchanges

Return & Exchange Policy

Free Returns in North America!

We're happy to accept returns that are in brand new, original condition and packaging within 60 days of delivery—we'll pay for shipping!

Final Sale Items

Final Sale items are non-refundable. You can exchange your item up to 60 days. Refunds will be issued in store credit.

Please note that after an exchange is made, the order will become a final sale. Any further requests will only be eligible for additional exchanges or full store credit.

Once we receive your request, we'll be in touch. 
Thank you!

Terms and Conditions

  • Returns that are worn, stained, altered, or damaged will not be accepted.
  • Requests submitted after 60-day period will not be accepted.
  • Returns without original shoebox or damaged packaging will be an additional $5 restocking fee. Please do not tape or write on box.
  • Gift cards and items marked as Final Sale are non-refundable.
  • Orders from countries outside North America will be responsible for any additional shipping and duty fees.

Warranty Policy

Our 180-Day Guarantee

We stand behind our quality and promise — that's why all Vessis come with a 6 month warranty on any defects. Our warranty covers defects in manufacturing, but not damage caused by wear and tear. That being said, if you think it's a defect, please don't hesitate and contact us and we'll be more than happy to help you out! 

If your issue is listed below, you have 180 days from delivery to return them for a brand new pair or full store credit.

To start a claim, just fill out this form.

Please kindly allow up to 14 days process your claim.

**Vessi reserves the right to refuse any claims that do not meet our warranty policy requirements.**

How do I exchange my shoes?

Looking for another size or colour?

You have 60 days from delivery to make an exchange!

We offer free exchanges within North America. International shipping rates may apply.

Before returning your shoes, make sure your shoes are:

  • Have not been worn outside
  • In original condition
  • Undamaged
  • Unaltered
  • In original box

You'll just need your order number and zip code to make the request.

For Canadian orders: 
Canada Exchange Form

For US/International orders:
US/International Exchange Form

Once we receive your request, we'll be in touch!

*Please note that after an exchange is made, the order will become a Final Sale. Any further requests will only be eligible for additional exchanges or refund in full store credit.

I've returned my shoes. When will I get my exchange?

Exchanges in North America

Once we receive your shoes back at our warehouse, we'll inspect the condition of your package. When its conditions are approved, we'll send your new pair right away.

After your package arrives, please kindly allow 7-10 business days to process your return.

Exchanges Outside North America

We recommend sending packages with tracking numbers so that you can see when your package arrives at our warehouse.

We are not responsible for returns not received by our warehouse shipped without a tracking number.

If you have any questions at all, reach us at support@vessifootwear.com

How do I get a refund?

If you changed your mind, you have 60 days from delivery to make a return and qualify for a refund!

We offer free exchanges within North America. International shipping rates may apply.

Before returning your shoes, make sure your shoes are:

  • In original condition
  • Undamaged
  • Unaltered
  • In original box

You'll just need your order number and email to make the request.

For Canadian orders: 
Canada Return Form

For US/International orders:
US/International Return Form

Once we receive your request, we'll be in touch!

Final Sale Items

All shoes purchased that are marked Final Sale will be non-refundable. They will be eligible for exchanges or refunded in store credit only.

I've returned my shoes. When will I receive my refund?

Returns in North America

Once we receive your shoes back at our warehouse, we'll inspect the condition of your package. When its conditions are approved, we'll issue your refund back to your account.

After your package arrives, please kindly allow 7-10 business days to process your return.

Returns Outside North America

We recommend sending packages with tracking numbers so that you can see when your package arrives at our warehouse.

We are not responsible for any returns not received by our warehouse shipped without a tracking number.

Final Sale Items

All shoes purchased during our sales events will be deemed a Final Sale item. Refunds will be issued in store credit only.

*Please note that after an exchange is made, the order will become Final Sale. Any further requests will only be eligible for additional exchanges or refunded in store credit.

What is a Final Sale?

Final Sale Items

If you bought your Vessis during a major sales events at a discounted price, it is considered a Final Sale.

Final Sale items are non-refundable, but can still be exchanged within 60 days of delivery. Refund requests will be issued in full store credit only (shipping fees not included).

Your store credit will not expire! You can save it until you're ready to make another purchase. The credit can also be used on pre-order items or any future releases coming out soon.

If you have more questions, just send us a message at support@vessifootwear.com, we'll be happy to help.

How do I cancel my order?

Please send an e-mail to support@vessifootwear.com to process an order cancellation request.

**Please note that due to the quick nature of order fulfillments by our warehouse, there may be a chance that we will be unable to cancel your order**

Sizing & Shoe Care

What size should I order?

Vessis fit true to size! Go with your most common US Sneaker size or your next most common sneaker size.

Full Size?

  • ex. 7 = You're a size 7
  • ex. 10 = You're a size 10

Half Size?

  • ex. 7.5 = You're a size 8
  • ex. 7.5 and 8 = You're a size 8
  • ex. 10.5 and 10 = You're a size 10 

 

What is the arch support like?

Vessis start with fairly low arch support to accommodate as many feet as possible!

Our insoles add additional cushion and support while our actual midsole is soft yet durable, made out of lightweight EVA.

The insoles are removable— so feel free to insert your own custom orthotics!

How do I clean my Vessis?

You can clean your Vessis easily using a water-based soap. We recommend using jasonmarkk.com!

Simply run your shoes under warm water, then scrub them with a soft sponge.

When you're done, rinse them off and let them dry in a well-ventilated area—your Vessis will be good as new!

*Please do not use the washing machine! This could damage the membrane and void the waterproofing feature.

Are Vessis safe to use around the swimming pool?

Yes, but be careful!

Your Vessis can handle a little splash from the pool, but try not to soak them in chlorinated or salt water for too long.

The chemicals in the water might alter the Flash Knit membrane, causing your Vessis to lose its superpowers.

If you do happen to get chlorine or salt water on them, run them under warm water and use a non-solvent based detergent to clean them.

Is there a difference between the Men and Women's sizes?

Vessis are designed for everyone!

Men sizes are 1-2 mm wider than the women's sizes. For ladies looking for a wider fit, we recommend choosing a men's size for a more comfortable fit.

To find your size in Men's, simply go one size down from your usual women's size. For example, a W9 would be a M8!

What is the heel-to-toe drop?

The Everyday and Skyline collections have a heel-to-toe drop of 0.9cm, and the Cityscape collection has a drop of 0.8cm.

How do I store my Vessis?

Store your Vessis in a well-ventilated area.

By storing them with proper care, your shoes will stay fresh and functional for a longer period of time.

I have wide feet. Can I fit in Vessis?

Vessi's fit a lot like a sock! They hug and stretch around your foot to your unique shape over time.

At this time we are unable to offer wide sizes— but the upper knit is very adaptable to wide feet.

Our styles are unisex, but the men's sizes are wider and have a bigger opening. If you're a female looking for a wider fit, try a men's size to get the room without adding extra length.

Simply go one size down from your women's size to find your men's size. For example, a W8 would be a M7!

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